Continental Airlines was a standard bearer for early, commercial airline. The company was responsible for countless innovations and raised the bar for passenger comfort. During the 1970s, the changes that they made to their flight program, including larger cabin space with more luxurious furnishings and accommodations, gave them a significant edge over other airline companies. Competitors had to copy and borrow in order to satisfy customers who were aware of Continental Airlines reputation. After the recent merge with United, the new face continues to impress its loyal consumers. In 2012, it won Fortune magazine’s award for World’s Most Admired. The company has continually strived for greater customer satisfaction.
Continental Airlines is part of the corporation holdings. This joint committee was formed when United began talks of acquisition in 2008 and then finally acquired Continental Airlines in 2010. As a company, the airliner has received prestigious awards in many fields for their continued social and ethical contributions. They have shown a commitment to protecting their passengers, their employees, and the environment. They are one of few airliners to offer their employees a free Workplace Health Clinic in O’Hare International Airport, near their headquarters in Chicago. The respect for their workers is extended to the environment as well. Together, the company seeks to reduce its total greenhouse gas emission by 50% in the next ten years, with a 32% decrease already achieved today. Continuing to set the bar for other companies, they were also the first airline to take part in the Carbon Disclosure Project, transparently proving their commitment to a greener world.
Across the Nation
Continental Airlines began as a mail carrying service based in the American Southwest almost a century ago. Now, the company has become part of the world’s largest network of international flight paths, going beyond their continental promise. As a company that defined industry norms, it has come a long way to fill the same position. By improving their airliner fleet and expanding their routes, Their holdings is still breaking records and capturing customer satisfaction. Over the past decade, readers of the magazine Global Traveler have voted for the frequent flier program as the best among all other airliner reward programs. The company is improving everyday by incorporating aspects of regular life and making them possible in flight, like Internet or cable television, in order to accommodate their customers in ways that will come to be expected of almost any company in any industry. The international significance cannot be underplayed, whether experienced domestically or internationally.
United Continental is responsible for over 300 airplanes traveling between 381 destinations on every major continent. The key to keeping their company ahead of the competition and running a massive global network smoothly is the work force that they employ. With over 85,000 employees in almost 200 countries, the rewards of a career with Continental Airlines are what keep employees working hard, driving United Continental’s ongoing success.
The reason why employees are so valuable to the airline is the many different functions required of them. There are countless types of employees, from ground crews to pilots to customer service. Considering that United Continental operates in different locations around the globe simultaneously, there is always a job needing to be done. All employees receive comprehensive benefits, with a few special perks that can only be received working at an airline. Besides the standard 401(k) retirement plans and medical insurance, a career at Continental also rewards employees with travel passes and discounted travel rates for friends and family members. When combined with vacation time, taking a vacation from work could not be any easier or affordable.
The varied jobs that are available to United Continental employees differ by their qualifications and responsibilities. For some workers, higher education is not a prerequisite. Many ground-based workers, such as food service personnel, ground crews, or customer service representatives do not have college degrees. For the most part, these workers are trained on the job or have related work experience already.Customer service is a broad field in the world of airlines, with ticketing agents and flight attendants alike helping to provide a pleasant experience for customers. Positions like that of the flight attendant require some specialized training with the airliner, as there are procedures and protocol to follow. These careers are not as prestigious as some of the other positions at United Continental, but they fill roles just as important as the higher ups and offer valuable rewards beyond the competitive salary.
More advanced jobs are available to those with technical training. Pilots, engineers, flight operations personnel, and network operators are skilled employees who are responsible for very precise duties. Pilots are trained through private flight companies or the U.S. military. Without well-trained pilots, United Continental’s countless flights could not be made. The engineers are equally vital. Engineers are trained in aeronautics, mechanical engineering, electrical engineering, and other specialized fields. Without them, the fleet of planes would not be safe to operate on a daily basis.
Every part of the flight and ground crew is necessary to the entire operation, and that is why United Continental provides its workers with comprehensive reward plans. By making the job more fulfilling and rewarding, United Continental does its best to ensure that the experience of working at the airline can be just as fulfilling as the customer’s experience.